Terms &
Conditions

1. Introduction

These Terms and Conditions govern your use of Lucci's website and services, including web development, AI solutions, digital marketing, automation, and hosting provided by Lucci (Pty) Ltd ("Lucci", "we", "us"). By engaging with Lucci, you agree to be bound by these Terms.

2. Services

Lucci provides:

• Website design and development (Shopify, WooCommerce, custom builds)
• AI-powered automation solutions
• SEO and digital marketing
• Mobile app development
• Marketplace integration (Takealot, Amazon)
• Hosting, maintenance, and support

All services are tailored per client and confirmed via quotation or proposal.

3. Quotations & Payment Terms

• Quotes are valid for 7–14 days unless stated otherwise
• Work begins upon deposit or full payment
• Payment milestones may apply depending on project scope
• Late payments may result in project delays or suspension

No final files, deployments, or handovers will be released until full payment is received.

4. Project Scope & Revisions

• Scope is defined in the approved proposal
• Additional work outside scope will be billed separately
• Reasonable revisions are included; excessive revisions may incur fees

5. Client Responsibilities

The Client agrees to:

• Provide accurate content, assets, and information in a timely manner
• Respond within reasonable timeframes to avoid project delays
• Ensure they hold the rights to all submitted materials

6. Intellectual Property

Upon full payment, the Client receives ownership of the final deliverables. Lucci retains the right to display completed work in its portfolio unless otherwise agreed in writing.

7. Confidentiality

Both parties agree to keep confidential any proprietary business information shared during the engagement.

8. Limitation of Liability

Lucci is not liable for indirect or consequential losses arising from the use of our services. Our liability is limited to the value of the services provided.

9. Termination

Either party may terminate with written notice. Any work completed to date will be invoiced. Deposits are non-refundable unless Lucci is unable to deliver agreed services.

10. Hosting & Maintenance

Where Lucci provides hosting, the Client is responsible for keeping payment current. Suspension for non-payment may result in site downtime. Lucci is not liable for data loss resulting from non-payment.

11. Governing Law

These Terms are governed by the laws of South Africa. Any disputes will be resolved through the courts of South Africa.

12. South African Consumer Protection

12.1 Consumer Protection Act (CPA)

Lucci complies with the Consumer Protection Act 68 of 2008. Services are delivered with reasonable care and skill. Clients may raise service quality complaints, which will be addressed in good faith.

12.2 Protection of Personal Information Act (POPIA)

Lucci complies with POPIA in all handling of personal data. Personal information is collected and processed lawfully and transparently. Clients have the right to access, correct, or request deletion of their data.

12.3 Information Officer

Lucci has appointed an Information Officer in accordance with POPIA, responsible for data protection compliance and managing data access requests.

12.4 Related Policies

These Terms must be read together with our Privacy Policy. By using our website or services, you acknowledge and agree to these policies.