Privacy Policy

This Privacy Policy describes how Lucci ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services at lucci.co.za. Please read this carefully. By using our services, you agree to the collection and use of information as described here.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on the site and update the "Last updated" date. Continued use of our services constitutes acceptance of the updated policy.

What Personal Information We Collect

We collect information you provide directly to us:

• Contact details — name, address, phone number, and email
• Project information — details about your business, requirements, and communications with us
• Account information — username, password, and security details where applicable
• Payment information — processed by our payment partners; we do not store card details

We also automatically collect certain usage data including IP address, browser information, device information, and how you interact with our site.

How We Use Your Personal Information

• Service delivery — to provide the services you've engaged us for
• Communication — to respond to enquiries, send project updates, and keep you informed
• Marketing — with your consent, to send relevant communications about our services
• Security — to detect and prevent fraud or misuse
• Legal compliance — to meet our obligations under South African law

Cookies

We use cookies to power and improve our site, run analytics, and understand user behaviour. You can set your browser to refuse cookies, though this may affect site functionality.

How We Disclose Personal Information

We may share your information with trusted third parties who help us deliver services (hosting, payment processing, analytics). We do not sell your personal information. We may disclose information where required by law.

Your Rights (POPIA)

In compliance with the Protection of Personal Information Act (POPIA), you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to the processing of your information
• Lodge a complaint with the Information Regulator

Data Security

We implement appropriate technical and organisational safeguards to protect your personal information from unauthorised access, disclosure, or loss.

Third Party Websites

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Contact Us

For privacy-related queries or to exercise your rights, contact our Information Officer: